Privacy Policy
This Privacy Policy describes how 2804 LLC (“we,” “us,” or “our”) collects, uses, and protects information when you visit opsninja.ai, use the Ops Ninja platform, or participate in our operational SMS program. Ops Ninja is a logistics operations product brand operated by 2804 LLC.
Information We Collect
Depending on how you interact with Ops Ninja, we may collect:
- Contact information such as name, work email address, and mobile phone number.
- Account and organization information used to access the platform.
- Operational data entered or generated in the course of delivery and logistics work, such as routes, stops, assignments, and status updates.
- Technical information such as browser type, device information, and log data when you use our websites or applications.
Operational and Account Data
Ops Ninja is designed for business operations. We process account and operational data to provide route monitoring, coordination tools, alerts, and related platform features for authorized users and their organizations. We use this information to operate, secure, and improve the service you request.
SMS and Mobile Information
If you affirmatively opt in to operational SMS messages from Ops Ninja by texting START to our operational number after onboarding, we collect and retain information needed to send and manage those messages, including your mobile phone number, consent records, message delivery status, and your STOP, START, or HELP requests. We do not send automated operational SMS before we record affirmative START consent. These messages are operational and transactional in nature — such as dispatch instructions, route and delivery notifications, lateness alerts, and two-way operational support — not promotional marketing.
Mobile information, SMS opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
This information will not be transferred to third parties except service providers that support the requested messaging service, or when we are legally required to disclose it.
Service providers may use mobile and consent information only to deliver and support the messaging service you requested — not for their own independent marketing.
How We Use Information
- Provide, maintain, and secure the Ops Ninja platform and websites.
- Send operational SMS and related alerts only to users who have affirmatively opted in by texting START.
- Honor opt-out, opt-in, and help requests for SMS programs.
- Support customers, troubleshoot issues, and improve reliability.
- Comply with law, enforce our terms, and protect the rights and safety of users and the public.
Service Providers and Legal Disclosures
We use trusted vendors for hosting, authentication, database services, messaging delivery, and similar infrastructure. They may process information on our behalf under contractual obligations appropriate to their role. We may also disclose information when required by law, legal process, or to protect rights, safety, and security.
Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure. We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements, including SMS consent and delivery records where applicable.
Your Choices and Contact
You may opt out of operational SMS at any time by replying STOP to a message from us. For help with SMS, reply HELP or contact us at the email below. Depending on your role and organization, account settings or your employer may also control access to Ops Ninja data.
Questions about this Privacy Policy or our data practices:
adam@opsninja.ai
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated policy on this page. Continued use of the public site or services after an update constitutes acceptance of the revised policy, to the extent permitted by law.